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Returns

We offer Free Returns throughout Ireland and Northern Ireland.

Full price goods can be returned FREE of charge within Ireland and Northern Ireland for a full refund within 14 days.

We have teamed up with DPD to bring added convenience to our returns policy.

 

We do not offer free returns on sale or reduced items.

 

Need to return?

 All returns on full priced items are free within Ireland and Northern Ireland.. If your item was on sale or discounted, a charge of €6.99 will be deducted from your refund for the cost of your return.


 1. To return your unwanted item, please log on to

           www.dpd.ie , select PICK UP, then select RETURNS and CONTINUE AS A GUEST.

  2. Fill out the returns section in order to download your returns label. The reference number is your order number.

  3. Print your returns label and attach the label to your returns package.

  4.  Drop off your package to any one of the DPD pickup points which are located across Ireland and Northern Ireland. Just click onto www.dpd.ie/pickup/pickuppointfinder to find the location most convenient to you. On Dropping off your parcel you will receive a receipt.


Please include your dispatch invoice with returns as we need this to process your refund.

You can also choose to organise to return the items with AN POST.

Shoes bought online can also be returned to any of our stores accompanied by your dispatch invoice.

Refunds are issued through Head Office by the original method of payment, and not issued instore.

Once we receive your goods back we will process a refund, this can take up to 5 working days depending on your bank and may take longer during busy periods. 

You must ensure goods returned are unworn and repacked in the original box. 

Freephone: 1800 989 500  or 

Phone: 00353 74 91 67964 (from outside ROI)

Email: hello@greenesshoes.com

Christmas Returns Policy


Full Priced items can be refunded within 14 days. 

We are extending our 28 day exchange policy to allow you to return, in January, any unworn products that you purchased or received as a gift for Christmas. 

To qualify, the goods must be unworn, in their original packaging and should be returned to us by January 13th.  

Goods returned with a Gift Receipt can only be processed as an exchange or funds applied to a Greenes gift card.

Thank you for shopping at greenesshoes.com

Our Returns Guidelines 

We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in one of our stores. While you are deciding to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore please do not damage the items whilst you inspect them or try them on for size. You must ensure goods returned are unworn and repacked in the original box.

Also if the product is defective, please arrange to return it as soon as possible following the above guidlelines on dpd.ie and we will either deliver a new one to you or refund you the cost of the product, and if applicable the original delivery cost. Any breakages or damages should be reported to us within 24 hours of delivery.

Thank you for your custom and please do not hesitate to contact us should you have any further queries

08.30 - 17.00 Monday - Saturday

Our return postal address is:

Greenes Shoes
Market Square Centre
Letterkenny
Co. Donegal

F92 P93C

or

Email: hello@greenesshoes.com

 

 

 

Fixed issue with hiding county label at checkout