FAQs
ABOUT US
Where are Greenes Stores located?
We have stores located in Market Square and Tesco Shopping Centres in Letterkenny, Falcarragh in Co.Donegal, Gosh Shoes and Greenes Shoes in Eyre Square Centre Shopping Centre Galway, and also in Crescent Shopping Centre Limerick. Our online store is available 24/7 for your convenience.
Where is my closest store?
Click on Locations to which of our stores is more convenient for you, or alternatively use our online store.
Is Greenes Shoes an Irish owned business?
Yes, in business since 1939 Greenes Shoes is an Irish owned and operated company based in Donegal.
Do Greenes Shoes stock Dr Martens?
Yes, Greenes Shoes are 1 of only 5 stockists of Dr. Martens shoes and boots in Ireland. Shop online or in store for Dr. Martens boots.
Do Greenes Shoes stock Vegan Shoes?
Yes, Greenes Shoes stock a range of Vegan friendly shoes including Vegan Boots from top brands such as Dr Martens.
What are your opening hours?
You can check out our opening hours for each of our stores here.
Please note that our hours can slightly differ on Bank Holidays and the Christmas period. We are always happy to take a call on any opening queries!
How can I get in contact with you?
You can call us on 074 91 67964 or email us on hello@greenesshoes.com.
Our office hours are:
Monday to Friday: 08.30am - 05.00pm
Saturday: 09.30 - 05.00pm
ORDER & DELIVERY PROCESS FAQ'S
Do you charge for delivery?
We offer free delivery In Ireland and Northern Ireland on orders over €80, otherwise the cost is €5.
How long does delivery take?
1-2 Working Days.
What company handles your deliveries? During what hours?
DPD handle all our nationwide deliveries, with the usual DPD delivery hours.
Deliveries outside of Ireland are handled by Royal Mail and An Post.
Do you offer Click and Collect?
Yes.
What method of payment do you accept?
Visa Debit, Credit, Mastercard, One 4All Gift Cards, and Paypal.
When is my card charged?
As soon as your order is processed.
Will I get confirmation of my order?
Yes, it will be acknowledged by email once processed.
Will the details I submit online be kept secure and private?
Absolutely, we comply with all required Data Protection Regulations.
Can I order over the phone and pay by Debit/CreditCard?
Yes, Phone (074) 9167964
Mon- Sat 8.30am – 5pm
Can my billing and delivery address be different?
Yes
RETURNS – CANCELLATIONS – REFUNDS FAQ'S
What is your returns policy?
We are happy to offer you a refund to your original payment method within the cancellation period of 14 days from the day your goods are delivered. We offer the right to cancel and refund your order when your order is received back to our warehouse or returned in-store, no later than 14 days from when you let us know of your decision to return.
Is there a charge for returns?
A charge of €4.99 will be deducted from your refund for the cost of your return.
Can I cancel or change my order after I have just placed it?
Yes if the order hasn’t been processed – otherwise you will need to return the goods in order for a refund to be given on full-priced goods.
What should I do if I receive damaged/faulty goods?
Call us within 48 hours of receipt of the damaged goods on phone 074 91 67964 or email us on hello@greenesshoes.com
Can I exchange an item?
We do not currently offer exchanges online. We kindly ask you return your original order to us for a refund and put through a new order online for your new required size.
We ask this due to the high level of daily sales, so that your item does not become out of stock.
GENERAL FAQ'S
Can I order a gift voucher online?
Yes
Do you accept One4All gift cards?
Yes
Do you offer student discount online?
Yes, 10% student discount on full priced items is available to third level students online. Apply for the discount code by sending an email to hello@greenesshoes.com, with a scan or photo of your student card (both sides) and course expiry date.
Do you have a newsletter?
Yes - if you wish to subscribe send us your email using the link in the footer of our website, to keep up to date with our latest news and offers.